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Pullman Lijiang Resort & Spa Appoints New Director of Food & Beverage

Pullman Lijiang Resort & Spa is pleased to announce the appointment of Mr. Michael SCHUMACHER to the position of Director of Food & Beverage from May 2013.

With a hospitality career spanning more than 28 years, Michael has extensive experience in hotel Food & Beverage operations, including Kitchen and Service. Starting his career with the Mövenpick Hotels Group he has amassed a wealth of experiences around the world with several international hotel groups including InterContinental Hotels, Starwood, Hyatt Hotels, Swissôte and most recently with Accor Hotels luxury brand Sofitel. In addition to extensive experience around The People’s Republic of China, Michael has experience in Germany, Switzerland, Estonia and more.

In joining Accor’s upscale Pullman Hotels and Resorts at the flagship Pullman Lijiang Resort & Spa, Michael will continue and extend the resorts leading position in Lijiang, especially as the leader in international cuisine at Xi Western Restaurant and Chinese cuisine at ZUN Chinese Restaurant. The resorts ‘Co-Meeting & Events Centre’ has hosted a large number of highly successful events for leading luxury and upscale multinational and domestic brands / companies and shall extend the appeal of the venue under Michael’s direction.

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Best Meetings and Conventions Hotel in Shanghai by TTG China 2013

The Longemont Shanghai has recently received the prestigious TTG China Travel Award 2013 for Best Meetings & Conventions Hotel in Shanghai. The TTG China Travel Awards has been recognizing the best of Greater China’s travel industry since 2008. This top-level travel industry event honors the most outstanding travel suppliers in the regions across airlines, hotels & resorts, services residences and travel service providers, rewarding industry leadership and top service with unparalleled recognition.

The Longemont Shanghai has been designed by world-renowned architects and interior designers to convey a contemporary yet classic feel. The hotel features 511 luxurious rooms and suites. With 1,900 square meters of combined banquet and meeting space, The Longemont Shanghai offers one of the largest meeting space in Shanghai’s Puxi Area, including a 928 square meters Grand Ballroom, 345 square meters Foyer, a Boardroom and nine multi-function meeting rooms.

Our Sophisticated conference settings, experiences catering staff and dedicated meeting professionals will ensure that all of your events – from cocktail receptions to board meetings to corporate-wide celebrations – are successful and memorable.

The Longemont Shanghai is an Affiliate Deluxe Hotel of Worldhotels,

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The Shanghai flavor of the Long Bar in the Waldorf Astoria Shanghai on the Bund

The Shanghai Club (former club that occupied the current Waldorf Astoria Club premises) was famed for its Long Bar, an impressive 34m bar counter and longest in the Far East back in the early days of the 1910s. Today, the original Long Bar design is resurrected in this space, with every element of the bar and wall paneling carefully studied and reproduced from photographic records. The overall style is dark timber paneling with light stone tops and rich, dark masculine furniture.

Long Bar offers a wide range of spirits, including a good selection of cocktails as well as Waldorf Astoria classics done in the original way. An extensive choice of single malt whiskies and beers is available. For those who enjoy their cigars every now and then, Long Bar offers a selection of premium Cuban cigars.

Bringing back one of the luxuries of the olden days is the Oyster Bar, which also features creative titbits. Our gastro pub food selection adds a touch of fun and attitude to bar grub’s classics, with fresh salads and crusty sandwiches for quick business lunches and party platters to share on a night out.

With one end of the bar enjoying the stunning view of the Bund Promenade, guests can also move to the rhythm and blues brought to you by regular entertainers and the resident deejay. Jazz music adds to the soul of this truly classic bar.

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Romance On The East Theme Weddings

Romance On The East focuses on the hotel’s enchanting features and newly-weds’ desires of their dreamed weddings. As western-style weddings are impressed with their romantic elements, Interlaken’s fascinating sceneries of a Swiss town patronage exotic wedding themes, presenting brides and grooms perfect memories.

3 Major Wedding Trends: traditional Chinese, western-style and outdoor weddings. The traditional Chinese wedding integrates traditional rituals with modish details; the western-style wedding offers innovative ceremonies and settings, as well as the hotel’s divine cuisine; and the lakeside bar is the venue for outdoor wedding, inspiring brides and grooms with the enthralling lake view and wooden rowing boat.

The Glamorous Interlaken Tour

When the wedding ceremony ends, the sweet moment continues. The glamorous Interlaken tour invites newly-weds to enjoy the terrific honeymoon here. The hotel is located at OCT East, one of the most scenic resorts in Shenzhen with breathtaking natures, allowing couples to reveal the hidden beauty of 7 theme hotels and 4 natural resorts, and explore the 9-square-kilometer enthralling eco-park.

Theme Weddings

Romance On The East theme weddings with different menus and packages are served to suit newly-weds’ various occasions. Packages may include free spa for couples, free use of the fitness center, romantic honeymoon suites with aromatic scent and Moet & Chandon and a lot more. The hotel even prepares amazing gifts to surprise the couples on their first anniversary.

Topnotch luxury in Shenzhen, the OCT East International Grand Ballroom offers 1,800 sqm of pillar-less grand space and nearly 800 sqm reception area for any magical wedding. With 360°intelligent light system with special effect, advanced audiovisual and videoconferencing equipment, you have all the advantages to deliver your wedding from the top.

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Pullman Lijiang Resort & Spa invites you to experience the Mandara Spa

The Legend of Mandara

The name Mandara comes from the ancient Sanskrit legend of a god’s quest for immortality, with Mandara Giri representing a sacred mountain from which flows the water of life; a magical elixir with the power of eternal youth.

This ancient quest has been embraced by Mandara Spa, and is today reflected in unique and exotic spa treatments that replicate the timeless spirit, soul and cultural traditions.

While we cannot promise immortality, rest assured that upon experiencing our spa treatments you will feel radiant, revitalized and, perhaps, even touched by a little of the legendary magic that has become the ethos of Mandara Spa.

Mandara Spa Passages

Escape the limits of time and immerse yourself in one of our exquisitely packaged recipes for relaxation. Whether the occasion merits a celebration of love or friendship, enjoy the luxury of a side-by-side treatment and experience harmonious pampering.

Mandara Sunrise
Respond to your individual needs and desires by personalizing your journey. Enjoy the flexibility of selecting a scrub or wrap with nourishing benefits, together with a healing massage to unleash blockages and relieve emotional and physical tension.
Floral Foot Ritual – Tamarind Body Blast – Shower – Swedish Massage – Refreshment

Mandara Sunset
Heed your body’s calling for the attention it needs most. Treat yourself to a cleansing body scrub and ancient Asian massage, then glow like the rays of a perfect sunset after a purifying, cleansing, toning and revitalizing facial, designed to soothe your skin and eliminate stress.
Flora Foot Ritual – Aromatic Salt Scrub – Shower – Balinese Massage – Aromatic Facial – Refreshment

Mandara Signature Rituals

The legacy of Mandara’s philosophy is perhaps best experienced through our sublime signature rituals.
Drawing on the wellness essence of time-honored traditions, these treatments have been selected with only one thing in mind – your personal pampering pleasure.

Mandara Signature Massage
A truly sublime and unforgettable spa experience, this “four-hand massage” incorporates the exacting skills of two therapists working together in rhythmic harmony. Combining the five different styles of Japanese Shiatsu, Hawaiian Lomi Lomi, Thai, Swedish and Balinese massage, specially blended essential oils of sandalwood, patchouli and ylang ylang are applied by our therapists’ gentle healing hands to calm the nervous system, warm and relax muscle tissue and promote the growth of healthy new skin cells, ultimately resulting in total relaxation and beautifully supple skin.

Ritual of Javanese
Experience the traditions of royal Javanese heritage by indulging in a body scrub using powdered spices and sweet woods, before we envelop your body in cooling yoghurt rich with essential moisture, leaving your skin feeling luxuriously conditioned and hydrated. Finish with a relaxing Balinese style massage.
Floral Foot Ritual – Javanese Lulur – Shower – Balinese Massage – Refreshment

Yin Ritual
Relax your busy mind, unwind your body from all signs of tension, and discover how Yin’s calming energy provides an even deeper state of balance with its power to detoxify and rebalance.
Floral Foot Ritual – Lijiang Pu Er Body Scrub – Shower – Chinese Meridian Lines Massage – Balancing Facial – Refreshment

Yang Ceremony
Harness Yang’s energizing boost to nourish body, mind and spirit, with a ritual designed to elevate your vital energy and stimulate your blood circulation.
Floral Foot Ritual – Stimulating Ginger Body Scrub – Shower –Aroma Stone Massage -Refreshment

Massage Therapies

Massage therapies precipitate many beneficial changes to body, mind and spirit when applied with skill and care. Working on both the physical and psychological levels, massage techniques can ease pain or tension from stiff and aching muscles, boost circulation and alleviate mental stress, while promoting relaxation or invigoration, depending on your specific pampering and wellness needs each day.

Traditional Thai Massage
Also known as “Nuad Borarn”, this healing therapy has been handed down through the generations in Thailand for thousands of years. Combining acupressure and stretching techniques using the therapist’s fingers, thumbs, elbows, arms and feet, the body’s internal energy is encouraged to flow more freely to alleviate problematic conditions such as lower back pain, arthritis, headaches and stress-related conditions.

Balinese Massage
In this authentic massage style of ageless tradition, your therapist applies Indonesian Floral Oil together with palm pressure and stretching techniques, to relieve tension, improve blood flow and in turn create waves of muscle relief.

Aromatic Massage
Based on the principles of Aromatherapy and Swedish massage, this treatment incorporates the olfactory system. Each ingredient works to ground, balance and calm the body and mind, while their powerful effects are also known deterrents of muscular and digestive conditions.

Sports Massage
Combining three of the five classical massage movements, this therapy works deeply into the muscles, stretching muscle fibres and releasing tension in the fascia that may otherwise cause restricted movement and pain. By generating increased blood flow and thus improving circulation, Sports Massage can improve flexibility and help to prevent injury.

Swedish Massage
Swedish Massage is the foundation of the majority of all Western massage techniques. A firm and invigorating massage using sweet almond oil combined with the five classic strokes — gliding, kneading, friction, vibration and percussion movements – this treatment improves blood circulation, reduces muscle tension to relieve aches and pains, and also energizes the body.

Aroma Stone Massage
Warm Basalt stones melt away all tension. Therapeutic heat is slowly released into the belly of the muscle for a completely new body experience. Small stones are placed on key energy points, whilst luxuriously warmed oils are massaged deeply into the body for maximum relaxation.

Traditional Chinese Massage
The Chinese have revered the benefits of massage for thousand of years and use deep digit pressure, trapping and various stretches to stimulate energy channels and acupressure points. This ancient massage art combines invigorating techniques which expel stagnant “qi” and activate energy flow, alongside sedative techniques to clam and relax, thus restoring the proper balance of yin and yang to the body.

Traditional Chinese Reflexology
Stemming from the philosophy that specific points of the feet correspond with major organs in the upper body, this ancient therapy has the ability to energize and heal the entire body, as well as enhancing mental health and creating an elevated sense of rejuvenation.

Body Treatments

Deep-seated impurities caused by some of the harmful effects of today’s environment often prevent necessary nutrients from reaching the skin to provide vital nourishment. Choose from any of our purifying body treatments below to replenish perfect wellness, with each treatment enjoyed in our Wet Treatment Room – the first of its kind to be found in all of Lijiang.

Lijiang Pu Er Body Scrub
Peel back the years from the inside out with an anti-ageing tea scrub that removes toxins, aids digestion, increases the metabolism and blood circulation to promote healthy body systems that show in the vitality of your skin.

Yangtze 8 Grain Body Scrub
Utilizing renowned local ingredients, a fusion comprising 8 different types of rice and wheat that have been pulverized into finer grains, it works harmoniously to protect skin from blemishes and signs of ageing. At the same time it delivers vital moisture for a complexion that is clean, bright and beautifully translucent.

Yunnan Lavender & Mountain Salt Scrub
Fine, blush pink mountain salt from the Himalayas is blended with lavender from the Yunnan province — the world’s largest and most famous flower producer, to create a truly unique elixir. Feel skin breathe and regenerate with this gentle exfoliation, finishing with a soothing layer of essential oil from lavender’s fresh young buds, delivering beautiful moisture and protection.

Yunnan Coffee Body Contour
Freshly ground Yunnan coffee beans and natural pumice work together to lift away dry skin, stimulate your circulation and arouse the senses. Your skin is then hydrated, repaired and refined by a fresh carrot and yogurt mask containing potent vitamin A and soothing probiotics.

Lijiang Pu Er Body Wrap
Soak up the secrets to younger skin, thanks to an anti-ageing tea formulation that helps to purify the body’s digestive system and reduces inflammation. This calming scrub also helps to lower cholesterol levels, and works to increase metabolism and circulation, to leave you glowing from within.

Energising Ginseng Herbal Body Wrap
Treat damaged, stressed and ageing skin with this stimulating application of Ginseng, Liquorice root, camphorwood and other potent Chinese herbs. This wrap helps to encourages an increase in circulation, with the effect of rejuvenating the skin, generating new skin, healthy skin cells and combating free radicals. Emerge from this comforting cocoon with skin that is strengthened, uplifted and renewed to flawless beauty.

Slimming Detox Wrap
Detoxify with one of the ocean’s most treasured beauty products. Rich in organic matters, proteins, vitamins and trace minerals, this slenderising seaweed treatment tones and reshapes the body, whilst you unwind in a relaxing embrace. A series of these treatments is recommended for maximum results.

Mandara Facial Elixir

Discover the secret of a more youthful, radiant complexion with any of these delicately fragranced, purifying and irresistibly indulgent facials. Put your ultimate skin care needs in the tender hands of our expert therapists, as we pamper you with the most enriching natural elixirs from world revered brands using advanced scientific techniques.

Mandarin Acupressure Facial
For All Skin Types
Enjoy a multitude of visible benefits that emerge when specialized pressure point are massaged and manipulated, improve the flow of blood to the facial area. As oxygen and vital nutrients flourish, impurities drain away and trapped energy is released. Collagen is produced, resulting in softer, firmer skin with a more even tone, and the plumping out of fine lines and wrinkles to create a smoother surface.

Balancing Facial
For Combination Skin
This powerful purifying face and eye treatment for oily, problem and congested skin, uses a mask impregnated with vitamin C to help absorb sebum, calm irritation, repair scarring and rebalance oil-rich pores, leaving a beautiful matt complexion.

Luminous Skin Facial
For Dull Skin
Independently tested with revolutionary results, this anti-ageing facial instantly firms, rejuvenates and plumps up the skin, whilst reducing dark circles from around the eye contour. Moisturization and elasticity levels increase dramatically, to create a wonderfully youthful complexion.

Hydrating Facial
For Dry Skin
This facial visibly enhances the skin’s texture by maximising hydration, luminosity and radiance, to achieve skin that is nourished, calm and soothed.

Anti-Ageing Facial
For Mature Skin
An anti-wrinkle facial with proven results. Special lifting massage techniques are combined with professional strength anti-ageing formulations for maximum treatment effectiveness, leaving a firmer, uplifted, more youthful looking appearance.

Deep Cleansing Facial
For Congested Skin
This deep cleansing and softening treatment dissolves impurities and deeply cleanses, whilst gently soothing redness and irritation. Skin will be left feeling refreshed with a healthy, vibrant glow.

Splendors of Mandara

Water is one of life’s most pure and vital essences, as well as the base element of all our luxurious bath and steam spa experiences. Indulge in one of our water-based rituals and discover gentle mood enhancing benefits.

BATH
Our luxurious aromatic baths are the perfect complement to any of our treatments.
Sit back, relax and enjoy your private leisurely soak as part of a package or as an individual treatment.

Tea Bath Selection
Green Tea
Potent in antioxidants, vitamins and minerals, green tea protects cells from free radicals. It cleanses deeply, soothes in an uplifting way and purifies and nourishes, whilst leaving you feeling relieved of stress and fatigue, with a healthier and younger skin texture.

Black Tea
Rich in vitamins E and C, and also a powerful antioxidant, black tea helps to transform ageing skin to youthfulness, helping to refine blemishes and soothe sunburn to a calm and moisturized condition.

Red Tea
A wonderful source of vitamins, minerals and vital nutrients, red tea relieves sensitivity and sun damage, boosts the immune system and fights free radicals. It works to enhance overall skin health and help to slow down the ageing process.

Chinese Herbal Bath
Detoxifying
A blend of Chinese herbs and spices work to restore your natural balance from within.

STEAM
Our steam ritual is an ideal prelude to any body treatment. As the room fills with herbal aromas, allow your body to experience its natural detoxification process as you discover inner harmony.

Chinese Herbal Steam
Relaxing
A relaxing herbal steam based on an ancient Chinese recipe of herbs and spices.

Mandara Spa Elements

In-Room Massage
Can be provided in the privacy of your room with your advanced reservation

  • Traditional Chinese Massage
  • Traditional Thai Massage
  • Traditional Chinese Reflexology

Salon Services
Our salon offers a wide range of pampering beauty treatment for him and her.

  • Shampoo & Blow Dry
  • Shampoo, Blow Dry & Style
  • Shampoo, Blow Dry & Set
  • Shampoo, Hair Cut & Blow Dry
  • Hair Trim
  • Cream Bath with serum
  • Spa Manicure & Pedicure Combo
  • Manicure
  • Pedicure
  • Express Manicure
  • Express Pedicure

Depilatory
Lip / Under Arm / Bikini / 1/2½ Leg / Back to suit your needs.

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Holiday Inn Hangzhou City Center Team Building

In April 2012, the hotel sales was informed through Shanghai sister hotels that Air Products company this year’s Global Conference will be held in Hangzhou or Shanghai which destination is not decided yet. We immediately made contact with the headquarters of Air Products, got the contacts of Miss Soephy who is responsible for this meeting.

For the first time in the telephone communication with Soephy, we particularly introduced the Paradise city on Earth, especially during their meeting time in Autumn season, the whole city is full of sweet – scented Osmanthus fragrance, the scenery here is very charming. We also describe the basic situation of the hotel that we are very confident to make this events successfully done. Miss Soephy expressed the big reorganization with our active contact. We were noted that Miss Soephy and her colleagues had stayed our IHG hotels for their business trip. Since this is a bigger and important annual meeting for their company, normally they will select two a cities, each city select three hotels to do the audit and comparison, finally they will choose the most right hotel held this meeting. On request we made a detailed schedule of meetings and offer quotations, especially highlighted IHG PCMR program. We kept in touch with Miss Soephy almost every day, we help her well know about the tourism, restaurant and transportation and so on in Hangzhou city.

A month later, we finally heard the good news, Air products decided to put this annual meeting held in Hangzhou. Next we started to prepare all the details for Hotel Inspection, hotel General Manager and department head pay high attention on this hotel inspection matters, hoping to stand out in other two our competitor hotels and get this business in. We also put hard efforts in particular on all details of their team building plan which is one important part of this meeting.

After three months of efforts, one day in August, when Miss Soephy and her team came to hotel do the inspection, hotel General Manager Jason Burnett personally introduced the detailed arrangements for the conference, even for the brightness adjusting of the lights. We have answered all the questions raised by customers. Customers are very satisfied and finally make the decision to hold the meeting in our hotel.

Before the meeting event, hotel departments specifically held internal communication meeting to ensure that each department are all very clear about the customer’s requirements, highly stressed that close cooperation between each departments is critical to the successful completion of this meeting. During the meeting days, every day related operation department carried out the briefing to staff make sure that the service does not make any mistake.

With customer’s great support and hotel colleague’s hard working, this meeting was successfully completed in Holiday Inn Hangzhou City Center. Clients said that they feel very luck and thankful to organize this important conference for the final choice in our hotel. They believe will be more cooperation with us and IHG in the future. The clients had written to us a warm letter of commendation after they came back to Singapore.

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Pullman Shanghai Skyway appoints M. Arthur Ai new General Manager

Shanghai- November 1st 2012, Accor Hospitality Group is pleased to appoint Mr. Arthur Ai as the General Manager of Pullman Shanghai Skyway. Mr. Ai will oversee all aspects of property management in accordance with hotel’s mission statement: operational management, yield management, sales and marketing, Human resources and guest satisfaction etc.

Prior to this new post, Mr. Ai was the Acting General Manager of the Hotel. An Australian permanent resident holds a hotel management diploma, Arthur has over 20 years experience in the hospitality business, and he has previously worked with international hotel groups including Hilton, Royal Tulip, and Jinjiang in Shanghai.

Mr. Vincent Lelay, the Vice President of Accor Hospitality Group Asia Pacific stated: “I am very proud to announce the appointment of Arthur as the General Manager of Pullman Shanghai Skyway. This hotel is essential to Accor Hospitality Group in Asia Pacific. Arthur has shown great dedications to the hotel in the past when he was the Acting General Manager of the Hotel, I am confident that he will carry on his passion and professionalism to lead the hotel to a higher level of success!”

Pullman Shanghai Skyway is a 52-storey high rise modern building located close to the bustling Xujiahui Business District, nearby Fuxing Park, Taikang road & Tianzifang, Xin tian di, overlooking the Bund, Shanghai Oriental Sports Center and Shanghai Mercedes Benz Culture Center, it is mere 2 minutes by walk from Metro line 9 and with easy access to major road arteries.

The Hotel is a full service hotel offering 545 well appointed rooms and suites, 5 restaurants and bars serving Chinese and International cuisine, 17 flexible meeting space with an area of 3,000 square meters, Fitness Center, Indoor Swimming pool, Spa and Sauna. Plus Clefs d’or concierge service.

The hotel has received various accolades such as “2012 Best MICE Hotel” by City Traveler, “Official five-star Tourist Hotel” by China National Tourism Administration in 2011, “Golden-Leaf Grade Green Tourist Hotel” by the National Tourist Hotels Star-rating Accreditation Committee in 2010, “International Guests Accommodation Registration Award ” by Entry and Exit Administration of the Shanghai Public Security in 2010, “Shanghai Expo Honorable Commemorative Award”  by Shanghai 2010 World Expo National Organizing  Committee in 2010 and “Designated Reception Hotel Award for the 14th FINA World Championships in 2011.

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Meet Sean Han – Longemont Shanghai Hotel

Can you introduce Longemont Shanghai as a MICE hotel?

Longemont hotel opened 7 years ago and our building is part of Shanghai architecture design scene.

Our hotel’s boasts 511 rooms and suites with a minimum surface of 42 sqm. Each room is appointed with huge showers. Our rooms are located above the 27th floor and thus offer breathtaking views over Shanghai skyline.

When we opened 7 years ago, our pillarless ballroom was the largest one in Puxi. With no less than 928 sqm, we can easily accommodate delegations up to 700 guests.

Due to advanced design and good maintenance, the modern lobby, spacious guestrooms, the ballroom with big foyer and 11 breakout rooms are still the best choice for meeting planner.

In terms of hotel software, our team is very stable and experienced which allows us to provide exceptional service to our customers. A substantial part of our customers are indeed recommended, and we receive several awards from authorities and great ratings on different Travel Website, such as TripAdvisor and Ctrip.

What was the Shanghai hotel scene looking like when you started your career in 1992?

When I started my career back in 1992, there were only seven five star hotels in Shanghai.

At that time office space was very limited in Shanghai and a lot of foreign companies were just starting to enter China market. Because of limitations in space, many companies were hosted directly in hotels.

Hiring staff and finding customers was not an issue for hoteliers back in 1992. Nowadays market structure is completely different and thus we face completely different issues. Shanghai hotels market is short of staffing resources and supply outweighs demand.

In the meantime, thanks to the emergence of new technologies, new booking channels come into play and significantly change the way hoteliers market themselves and generate revenue.

Where does your passion for hospitality comes from?

Many people in hospitality industry change jobs frequently, they argue that changing job helps to “keep the passion for the job”.

I am myself a very stable person and only worked for a few hotels or jobs during my career so far. Working in a hotel is a journey itself and every single day is different from the previous and the next one. To be a successful salesman, you have to be alert to the changes from the market, customer and competitors at any moment. Thus, you will keep great passion and motivation with your achievement.

I feel myself very lucky to have the opportunity to meet everyday new customers with very different needs and expectations.

The most enjoyable and challenging part of the job is to develop a good team, achieve both management & owner’s expectation and overcome difficulties. I am also very proud to see my team members’ growth from a freshman to senior positions in different hotels.

 

As a Shanghainese, what is your favorite place in Shanghai?

I spend a lot of time at the hotel and at home with my family, two naturally favorite places.

Shanghai indeed offers a lot of options and I would recommend destinations like Zhouzhuang and the Bund. The only advice is “Don’t go during holidays”.

I enjoy very much taking my car and driving to university campuses a bit aside from Shanghai city center and having a walk in the surrounding gardens which usually offer a very calm environment with smell of the history and culture, far away from the hustle and bustle of the city.

 

What is your career best memory?

A Chinese proverb says “痛并快乐”, which literally means “pain and pleasure”. My best memories actually come from the most “painful” moments.

I have been through 3 hotels re-brandings and the last one was a very memorable experience.

Only four month after taking over my current position, our hotel terminated our contract management with “Regent” brand which was not achieving the results expected.

The hotel was renamed overnight into “Longemont Shanghai Hotel” and directly operated by ourselves. All this happened within one night andon the second day our email inboxes and GDS access were shut down… and we had to move on.

It took us three weeks of hard work to rebuild gradually everything without impacting our existing customers. Global sales system was reestablished accordingly.

Thanks to the whole sales team joint efforts we managed to go through it very successfully with increased performance compared to before. This made us further believe that ” Our destiny offers not the cup of despair, but the chalice of opportunity”.

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Meet Beat Klarer — Sofitel Shanghai Sheshan Oriental

Can you introduce Sofitel Shanghai Sheshan Oriental as a meeting destination?

Sofitel Shanghai Sheshan Oriental is a Luxury MICE and Resort hotel managed by Sofitel luxury hotels with 368 rooms and 7 private villas. It has an elegant and luxurious Mediterranean architecture with 4400 sqm2 outdoor swimming pools, man-made beaches, indoor-heated swimming pool, SPA and So FIT health club plus tennis courts.
A total of 3500 sqm2 meeting facilities complement this unique hotel, located 20 min from Hongqiao airport.

After having spent almost 17 years in China how has the market evolved?

I arrived in China in 1995 to work as a Director of F&B at the Jianguo Hotel Beijing. At that time, few foreign brands were available; our focus was the foreign market. Imported products were limited and we could delight our customers and Beijing expatriates with daily imports such as fresh oysters from France.
Today we have a domestic oriented market .Customers are product and quality savvy. They seek value for money and are very sensitive to personalized services.
Taking this is into account is very much important for hoteliers to cater to the needs of locals as the demand in hotels like ours is 90% domestic.

What are your hotel latest development and challenges?

The MICE Market demand is softening while competition is increasing. Customers have more and more options and pressure on rates is growing steadily.
We differentiate ourselves with excellent meeting facilities set in unique surroundings in combination with “Cousu-main” (tailor-made in French) service to meet with more and more demanding customers. We introduced new themed events, such as candle light dinners on our beaches but as well created unique
private villa packages suitable for company teambuilding, workshops or simply family gatherings.

As a Westerner, how does it feel like working in China? What are the challenges you face?

Being in China, I regard as a privilege. Having spent 17 years, China became my home, my kids go to school and all our friends live here. Nowadays I experience so much more tolerance with the other culture. Fewer misunderstandings arise due to Western and Chinese culture differences. This makes business and private relationships more effective.
One of our biggest challenges remains the recruitment of talent. With a constantly growing demand, it becomes harder and harder to attract and retain talents. At the same time, young people’s perception has changed. Many graduates do not want to choose a hotel career anymore and want to become managers very quickly without fully mastering the leadership and responsibility basics.

What is your favorite place in Shanghai?

If going downtown, I probably choose Xintiandi, I really love the hustle and bustle there. Hengshan road area is also quite nice, I like the architecture and the environment. The perfect place to live in Shanghai!

What is your career best memory?

I actually do have quite a few great memories, but one specifically comes out of my mind:
During the Chinese National Games 2009 I was in charge of Sofitel Jinan and our hotel was on a full scale renovation in order to be ready for the opening ceremony. We were appointed to host the International Olympic Committee delegation.
As it happens often, there was construction delay, rooms were not ready and the lobby was still a construction area 48 hours before D-day. On the eve of the Delegation arrival we finally received rooms and restaurants. The IOC president was already in the plane and we had only 8 hours to setup the premises.
When the committee arrived, rooms, the lobby, restaurants and the ballroom, were as new and ready! This was a lot of pressure, but overall a fantastic memory. It shows again, everything is possible in China.
The organization of a 1700-seater Oktoberfest was another highlight in my career during my time in Ho Chi Minh City as well the organization of the APEC Gala Dinner, where only the best was good enough for the 23 member countries.

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Meet Paul Proctor — Holiday Inn Shanghai Pudong Kangqiao

Pudong KangqiaoCan you introduce Holiday Inn Pudong Kangqiao as a meeting destination?

Our hotel has been opened for over a year since May, 2011.
Holiday Inn Shanghai Pudong Kangqiao aims to be the flagship Holiday Inn brand hotel in Greater China. We have very supportive owner SPG Land (Holdings) Limited and management company InterContinental Hotels Group to put a lot of efforts into developing the best class hotel.
The hotel has totally 390 spacious and well-equipped guest rooms with friendly facilities. The health club includes the 1st cantilever swimming pool in China and outdoor tennis courts. Our hotel also features a 1100 sqm ballroom as well as eight breakout rooms and a 680 sqm Winter Garden to meet different needs of requirement.
In terms of dining we offer various options. Guo Feng Chinese restaurant serves Cantonese and Shanghainese dishes, SML all day dining serves Western and Chinese food with over 60 dishes, and D7, our pub which just re-launched into a sports bar offering beers on tap, a good wine list and comfort food such as fish and chips and even steak and kidney pie!

Where does your passion for hospitality come from?

I have been brought up in a family surrounded with food culture. With both parents working in catering, entertaining and catering were part of my childhood, and I guess I wanted to emulate that when I decided to embrace a career in the hospitality industry.
Thus, I love to pay attention to details and make things right.

You just arrived in China, what are your first impressions?

China market finds itself in a very fortunate position.
Shanghai is a micro market with more and more supply and a growing demand. Kangqiao – where our hotel is located in- is developing very quickly. A few years ago it was countryside, it has become a part of Pudong and finds itself as a new destination for corporate and leisure.
Overall, after a spending few months in China, I believe that Government and Chinese local policy should be credited for the market growth.

What are your favorite places in Shanghai?

I love Shanghai, not only the city, but also the people. Shanghainese food is just magical. Eating great Shanghainese food with my peers and colleagues is just the perfect evening.
So far, Yu Garden is one of my favorite places in Shanghai. The place is a quiet oasis right in the middle of bustling Shanghai.

What is your career best memory?

I am very proud to lead a team through a rebranding exercise in my previous position back in UK. Thank to the whole team efforts, we handled hotel refurbishment and over achieved our financial target!
It was a fantastic learning experience. With a well motivated team almost anything is possible. We are committed to “Making the impossible possible”

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